FAQs
Planters & Window Boxes
Are decorative brackets included with my window box purchase?
Our window boxes come with the necessary steel brackets for mounting to your home, but they do not include decorative corbels. The included black steel brackets are designed to ensure a secure installation of your window box to your property.
If you receive a window box and you are missing any brackets please email [email protected] and we will be able to provide anything that is missing.
Do you provide replacements for missing or incorrect brackets?
We certainly assist our customers with bracket replacements. If you've received an incorrect or missing bracket, we will process a replacement. Once the replacement is processed, we will efficiently attach the email address provided to the tracking information for the brackets. We strive to handle these requests promptly so you can complete your product setup without delay.
Order Help
Order Inquiry?
Missing part of your mail post?
All Mayne Mail posts ship in 2 separate boxes; the Mailbox support Arm, and the Decorative Post. It is common for the boxes to be separated in transit and you will often receive the 2nd package within 1-2 business days of delivery of the 1st.
If you do not receive both boxes after a few days please call our Customer Service Department at (toll-free) 1-866-363-8834, and we would be happy to look into this further.
Please note that if you purchased a Mailbox or an address plaque with your mail post, these parts will be shipping from a separate Manufacturer. If you have any inquiries regarding receipt of these items, we recommend contacting the company you made your purchase through.
Missing installation hardware?
Please review the instruction sheet that was included with your new Mayne product. At the top of the instruction sheet, you will see a “Materials List” heading. Please compare hardware received to hardware on the instruction sheet. In the case of any missing parts, please contact our Customer Service Department and we will be more than happy to send any parts that were not included
Shipping damage?
We understand the disappointment of receiving a damaged package. Please send images of the damaged product as well as the damaged box and your shipping information to our Customer Service Department at [email protected] for further assessment. Once the images are reviewed our Customer Service team will determine the course of action.
If our Customer Service Team determines your item to be damaged during shipping a replacement item will be sent to you at no charge and we will update you with the tracking information.
Not happy with your purchase?
If this was a direct purchase from Mayne we’d be happy to process a return for you within 30 days from the date of purchase. The returned product must be in the original packaging and in unused, re-sellable condition in order to receive credit. Proof of purchase is required.
Please contact our customer service department with proof of purchase and they will send you a return label. Once all packages are labeled, please take them to your nearest FedEx Drop-off location or call 1-800-463-3339 and say "Return Manager" to schedule a pickup from your home.
Please be advised that credit may be denied if the returned product is in used condition or is not in the original packaging.
Once the product has been received back to our warehouse and verified in good condition, a refund for the full amount of your order will be applied to your credit card.
Purchased a Mayne product through an online vendor?
If you’ve purchased a Mayne product through one of our online vendors you will need to adhere to their return policy. Please reach out to the vendor directly to arrange your return.